Save to shopping list
Create a new shopping list
This Is Service Design Thinking Paperback edition

This Is Service Design Thinking Paperback edition

  • This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields.
139,00 zł
/ szt. incl. VAT
Express checkout 1-Click(without registration)
Order on demand
Order on demand
14 days for easy returns
This product is not available in a stationary store
Safe shopping
Deferred Payments. Buy now, pay in 30 days, if you don't return it

Buy now, pay later - 4 steps

When choosing a payment method, select PayPo.PayPo - buy now, pay later
PayPo will pay your bill in the store.
On the PayPo website, verify your information and enter your social security number.
After receiving your purchase, you decide what suits you and what doesn't. You can return part or all of your order - then the amount payable to PayPo will also be reduced.
Within 30 days of purchase, you pay PayPo for your purchases at no additional cost. If you wish, you spread your payment over installments.

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. 

A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. 
It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context.

In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

Also see thisisservicedesignthinking.com

"Service design is one of the core topics on the agenda of companies in almoste every industy. This book provides you with the tools to understand and tackle the issue" 
- Alexander Osterwalder

"Marc and Jakob have not only applied their well-considered method to study and describe the elements of Service Design; they have also used it in designing the book, making it apiece of metadesign. A thoughtful, useful and good-looking book"
- Erik Spiekermann

Symbol
9789063692797
Author
Marc Stickdorn, Jakob Schneider
ISBNMore
Niepowtarzalny dziesięciocyfrowy, a od 01.01.2007 13-cyfrowy identyfikator książki
978-90-6369-279-7
Cover
.
Pages
376 stron
Publisher
BIS Publishers
Language
English
Format
23 x 17 cm
Do you need help? Do you have any questions?Ask a question and we'll respond promptly, publishing the most interesting questions and answers for others.
Ask a question
If this description is not sufficient, please send us a question to this product. We will reply as soon as possible. Data is processed in accordance with the privacy policy. By submitting data, you accept privacy policy provisions.
This page uses cookie files to provide its services in accordance to Cookies Usage Policy. You can determine conditions of storing or access to cookie files in your web browser.
I DO NOT AGREE
I AGREE, I WANT TO GO TO THE WEBSITE
pixel