FAQ

Is it possible to order a book that is not available on bookoff.pl?

We hope that you are happy with our selection of books. However, if you can’t find a chosen title, write at: ksiegarnia@bookoff.pl (please include title of the book and author). We will check if it can be ordered for you.

How to use the promo code?

If you have a promo code for shopping in our store, all you have to do is activate it at https://www.bookoff.pl/code and place your order.

Where can I pick up my order?

If you have chosen to pick up your order personally, you will be asked to choose a collection point at the checkout. Currently, books can be collected at our bookstore in Warsaw. You will receive an e-mail when your order is ready for collection. Current working hours of our bookstores can be found here: https://www.bookoff.pl/Our-bookstores-cinfo-eng-7.html

To which countries do you deliver? 

In general we send orders to the following countries: https://www.bookoff.pl/Dostawa-chelp-pol-2.html If you want us to send your order to a place that's not on the list, please e-mail us at: ksiegarnia@bookoff.pl. We will prepare an individual offer for you. 

How to place an order at www.bookoff.pl?

We hope that shopping at www.bookoff.pl is as easy and pleasant as shopping at our stationary stores. Our website was designed with users' convenience in mind, which is why we have provided, among other things, filters enabling selection of new products, titles available stationary or bestsellers within a given department. 

If you are ready to place an order, you can buy books without registering or create a password protected account, where your contact details will be stored for future purchases. You can change your personal data at any time in My Account, where you can also track your order. 

Can I split my order? 

Yes, please send an e-mail to: ksiegarnia@bookoff.pl and give your order number. 

Can I combine two of my orders into one? 

Yes, please send an e-mail to: ksiegarnia@bookoff.pl and give your order number. 

What books can be found in each Bookoff store? 

By far the largest collection can be found in our online store bookoff.pl. If you want to see titles available in our store in Warsaw you can go to our website and check "in stock" filter.

Do you sell in bulk and where can I ask for larger orders? 

Yes, please contact us at: dystrubucja@bookoff.pl

What are the bookstore's opening hours? 

The current opening hours can be found on our website: https://www.bookoff.pl/Nasze-ksiegarnie-cinfo-pol-7.html

What form of delivery is the fastest?

The quickest solution is a personal collection in one of our bookstores in Warsaw. DPD courier shipments are a guarantee of delivery within two working days, usually the parcel is delivered the next day. Priority parcel sent by the post will take up to 48 hours to deliver. The lead times are for shipping in Poland. The waiting time for orders sent abroad can be found on our website: https://www.bookoff.pl/Dostawa-chelp-pol-2.html